Privacy Policy

This website is operated by Lantern Support Services, based in Bristol, United Kingdom. For data protection purposes the data controller is LANTERN SUPPORT SERVICES LTD, a company registered in England and Wales under company number 17210815, with its registered office at 42 Derham Road, Bristol, England, BS13 7SB.

You can contact us about privacy at info@lanternsupportservices.com.

We collect the information you choose to give us in an enquiry form or by email. That usually means your name, your email address, any phone number you provide, and the details you write about the support or cleaning you're asking about.

If your enquiry is about supported living, the details you send may include information about someone's health or support needs. That is treated as special category data and we handle it with extra care.

Please only include the information needed to start the conversation. You do not have to send detailed personal or medical information through this website.

We use your information to respond to your enquiry, to discuss whether we can help, and to keep a record of what was agreed. Our lawful basis is our legitimate interest in responding to enquiries about our services, and taking steps at your request before entering into a contract.

Where an enquiry includes health or support information, we rely on your explicit consent, given when you choose to send it. You can withdraw that consent at any time by contacting us.

We do not use your details for marketing unless you ask us to.

We do not sell your information. We share it only where we need to, for example with a member of our team dealing with your enquiry, or where we are required to by law, or where there is a safeguarding concern that must be raised with the relevant authority.

This website is hosted on Cloudflare's network. Cloudflare processes technical data such as your IP address in order to deliver the site and protect it from abuse. Email you send us is handled by our email provider. These suppliers act on our instructions and may store or process data outside the United Kingdom, in which case we rely on the safeguards required by UK data protection law.

We limit access to enquiry information to the people who need it in order to respond, and we choose suppliers that offer appropriate security for the data they handle. If a breach happens that puts your rights at risk, we will tell you and report it to the Information Commissioner's Office as the law requires.

If your enquiry does not lead to us providing a service, we delete it within 12 months of our last contact with you.

If we do go on to provide supported living or cleaning for you, the enquiry becomes part of your service record and is kept for as long as we are required to keep those records, then securely destroyed.

This website does not use advertising cookies and we do not run analytics or tracking tools on it. We do not build profiles of visitors or share your browsing with advertisers.

Our hosting provider may set strictly necessary cookies to keep the site secure and available. These are not used to track you across other websites. If we add analytics in future we will update this policy first and ask for your consent where the law requires it.

Under UK data protection law you have the right to ask for a copy of your personal information, to have it corrected or deleted, to object to or restrict how we use it, and to withdraw consent where we rely on it. To make a request, email info@lanternsupportservices.com.

If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office at ico.org.uk.

We may update this policy as the business develops. The date at the top shows when it was last changed.