About us · Supported living and cleaning services in Bristol
About Lantern Support Services
Lantern Support Services provides person-centred supported living for adults aged 18 and over, and domestic and commercial cleaning across Bristol.
What we stand for
Care for people. Care for the spaces around them.
A good day is usually made of small, ordinary things: a routine that works, a home that feels settled, someone who listens and does what they said they'd do.
Supported living is about independence, choice and control. Cleaning is about reliability and a space that's genuinely well looked after. Different work, same principles.
How we work
Six things we don't bend on.
- Respect
- We speak with people directly, take preferences seriously and never make assumptions about what someone can do.
- Reliability
- Agreed times and agreed scope. If something has to change, you'll hear it from us first.
- Attention to detail
- The small things are the job, whether that's a routine that matters or a room finished properly.
- Clear communication
- Plain English, written where it helps, and a named point of contact.
- Independence and choice
- Support should widen someone's options, not narrow them.
- Local commitment
- We're based in Bristol and we work here. Local knowledge makes practical things easier.
Our values
The values behind how we work.
These are the backbone of how we work with the people we support, their families, our team and everyone else involved.
- Caring. We find out what someone actually needs and go further than the minimum, encouraging people to take part as fully as they want to.
- Communicating well. Plain English, said once and said clearly, so nobody has to guess what was agreed or who to ask.
- Courage. We want people to tell us when something is wrong, including when it is uncomfortable to say, and to challenge anything that does not match these values.
- Respect for the individual. We take people as they are and recognise the knowledge, skills and experience each person brings.
- Integrity. Our reputation rests on doing what we said we would do, so we would rather be straight with you than tell you what you want to hear.
- Leading by example. Managers are expected to work the way we ask everyone else to work, because that is what builds a culture worth having.
Looking for support?
Tell us about the person and what a good week would look like. We'll talk it through with you.
Start a supported living enquiryNeed a cleaning quote?
Send us the basics about your home or workplace and we'll come back with a clear, tailored quote.
Request a cleaning quote